Frequently Asked Questions
General Questions
Our Fence Fell Down in the Winter Storms. Can You Work With Insurance?
Storm damage is so common here in Santa Cruz - we handle insurance work all the time. We'll document everything properly for your claim and work directly with your adjuster to make the process smooth. We know exactly what insurance companies need to see. Dealing with storm damage right now? Call us at [phone] and we'll help you navigate the insurance process.
What Types of Fencing Does Pacific Fence Install in Santa Cruz County?
Pacific Fence specializes in comprehensive fencing solutions, including custom wood fences (cedar and redwood), vinyl fencing, chain link fencing, ornamental iron fencing, aluminum fireproof fencing, and wire/deer fencing. We also offer related services like custom gates, decks, railings, retaining walls, and arbors. With over 40 years of combined crew experience, we handle residential projects throughout Santa Cruz, Aptos, Watsonville, and the greater Monterey Bay area.
How Long Has Pacific Fence Been Serving the Santa Cruz Area?
Pacific Fence has been a trusted local fence contractor since 1994, serving the Santa Cruz community for over 30 years. Recently acquired by the Petzer family in early 2025 from founder Craig Anderson, we maintain the same commitment to quality workmanship and dependable service that has built our reputation. Our team includes second-generation fence builders with deep knowledge of local terrain and architectural styles.
Where Do You Source Your Materials?
We work with our own wholesale lumber provider and therefore have our finger on the pulse of lumber availability and pricing. By sourcing our own materials, we increase efficiency at the time of construction and install quality materials even when they aren't available locally.
Do You Work With HOAs
Yes, we value these relationships and will tailor your estimate to provide HOA board members with everything they need to compare competing estimates and ensure the specific details are recorded accurately. We also work with third-party organizations to provide required documentation.
Are You Licensed and Insured?
Yes! We carry a C13 fencing license and applicable workers' comp and general liability insurance.
Will the Weather Affect My Fence Installation?
We work full-time through the rainy season, weather permitting. Factors like overly saturated soil, active rainfall, and strong winds can keep us from working. We constantly track weather forecasts and communicate with clients ahead of time about necessary changes to the job schedule.
Do You Offer Other Custom Construction Services Besides Fencing?
Yes, we also design and build custom gates, arbors, railings, retaining walls, and staircases to complement your fence and enhance your outdoor living space with the same quality and attention to detail that sets us apart.
Pricing & Estimates
How Much Does Fence Installation Cost in Santa Cruz?
Fence installation costs vary based on materials, project size, terrain, and specific requirements. Average pricing ranges from $70/ linear foot to $130/ linear foot, but we provide free in-person estimates to give you accurate pricing tailored to your specific needs. We're committed to competitive pricing without compromising quality - our tagline "Quality Work - Competitive Prices" reflects our value proposition for Santa Cruz County homeowners.
Do You Offer Free Estimates for Fence Projects?
Yes, Pacific Fence provides free in-person estimates throughout our Santa Cruz County service area. Our experienced team will visit your property to assess the terrain, discuss your specific needs, and provide a detailed written proposal. This allows us to give you the most accurate pricing and timeline for your project, whether it's a simple fence repair or a complete custom installation.
Who Will Be Conducting My Site Visit and Formulating My Estimate?
The owner of Pacific Fence is involved in all estimates, regardless of project scope. Rest assured, accountability rests with company leadership.
How Much Does Fence Installation Cost?
Fence installation costs vary based on materials, project size, terrain, and specific requirements. We're committed to competitive pricing without compromising quality - our tagline, "Quality Work - Competitive Prices," reflects our value proposition for Santa Cruz County homeowners.
Fence Installation
How Long Does Fence Installation Take?
Installation timelines vary based on project scope, materials, and weather conditions. Our knowledgeable estimator will provide you with details on your project duration at the first site visit. Any changes to this will be communicated when you receive your estimate.
What Should I Do to Prepare My Property for Fence Installation?
Before installation, please clear the fence line of any personal items, plants you want to preserve, and debris. Mark any irrigation lines or underground utilities (we recommend calling 811 for utility marking). Ensure our crew has clear access to the work area and that pets are secured during installation days. We'll provide a detailed preparation checklist after you sign your contract.
Do You Clean Up After Fence Installation?
Absolutely. Pacific Fence includes complete site cleanup in all our projects. We remove all construction debris, old fencing materials (if applicable), and leave your property clean and organized. Our comprehensive service includes everything from initial site preparation through final cleanup, so you can enjoy your new fence without worrying about leftover mess.
Do You Offer a Warranty on Your Fence Installation?
Yes, Pacific Fence backs all our work with a comprehensive 3-year warranty covering both materials and workmanship. This warranty demonstrates our confidence in our quality installation and gives you peace of mind. We use high-quality materials and proven installation techniques to ensure your fence will provide years of reliable service. Warranty details are included in your contract.
Can You Remove My Old Fence Before Installing a New One?
Absolutely. We can remove and dispose of your old fence as part of the installation process.
Can You Customize the Design of My Fence?
Yes! We offer custom fence designs to match your property’s style and needs. You can choose height, color, material, and decorative options.
What is Your Fence Installation Process?
STEP 01
Site Visit And Consultation
Pacific Fence assesses your property and discusses your specific requirements.
STEP 02
Receive And Approve Your Estimate
Review your custom estimate and approve electronically.
STEP 03
Receive Your Project Installation Date
Once we have you scheduled, follow-through is our priority.
STEP 04
Project Walk-Through
We show up on time and cover all details before breaking ground.
STEP 05
Professional Installation
Pacific Fence leaves your property spotless and ensures your complete satisfaction.
STEP 06
Site Clean-up And Inspection
Enjoy peace of mind with Pacific Fence's comprehensive warranty covering materials and workmanship.
Repairs & Maintenance
Do You Repair Existing Fences, or Only Install New Ones?
Pacific Fence provides both new installations and comprehensive repair services throughout Santa Cruz County. Whether you need a few damaged boards replaced, gate adjustments, or significant storm damage repairs, our experienced crew can restore your fence to working order. We work on all fence types, regardless of who originally installed them.
How Do I Maintain My New Fence?
Maintenance requirements depend on your fence material. Wood fences benefit from annual cleaning and periodic staining or sealing. Vinyl fences need only occasional washing with soap and water. Chain link and iron fences should be inspected for rust or damage. We provide specific maintenance guidelines with every installation and offer ongoing maintenance services to keep your fence looking great.
How Quickly Can You Start My Fence Project?
Project start times depend on our current schedule and, at times, material availability. During peak seasons (spring/summer), we may have a 2-month lead time on larger jobs, while off-season projects often start sooner. We'll provide an accurate start date during your estimate appointment and keep you informed if any factors affect the timeline. For urgent repairs, time-sensitive work, or smaller jobs, we do our best to accommodate you ASAP.
My Fence Is Leaning and Looks Terrible. Can You Repair It or Do I Need a Whole New Fence?
Leaning fences can mean the posts are failing - super common for older fences. We'll honestly tell you if repair makes sense or if replacement is your better investment. We stand by our motto - if the fence is still doing its job, but requires minor improvements, why replace it?
My Gate Doesn’t Work as Designed. Will You Provide an Estimate for a Small Repair Like This?
We treat all estimates with the same intention and care. Depending on the gate design and problems, we will absolutely repair it. Our intention is to leave you with a fully functional gate for the long term, whether a repair or replacement is the best path to follow."
Fence Design & Construction
Do You Offer Warranties on Your Fence Construction?
Yes, all our custom fence projects come with a comprehensive 3-year warranty on workmanship and materials, giving you complete peace of mind in the quality and durability of your investment—we stand behind our work with confidence.
Can I Provide You With Photographs or Images of Fences That I Like and Would Like You to Replicate?
Yes, in fact, we also have photographs of our previous work to provide you with inspiration. When supplying us with images from the internet, bear in mind that we build fences to last and will do our best to meet your requirements, without compromising structural integrity or durability.
Can I Request That Specific Materials Be Used on My Fence?
Yes, we are interested in hearing your requests and will provide guidance based on our experience building fences.
Do You Provide Design Services, or Do I Need My Own Plans?
We provide complete custom design services during your complimentary consultation—no separate architect needed. We are well versed in working with design plans, should you already have them."
Outdoor Construction
How Much Does Outdoor Construction Cost in Santa Cruz?
Travel time can be a big factor in our area due to the coastal mountain range. Project costs, therefore, vary depending on your site location. In general, project costs for retaining walls and decks are higher than for fences, gates, and trellis structures. Arbors will vary by design, size, and materials.
What Materials Do You Recommend for Outdoor Construction in Santa Cruz’s Coastal Climate?
We recommend cedar and redwood for decks, composite or metal for railings, and appropriate durable materials for retaining walls, all carefully selected for superior coastal durability.
Can You Work With My Existing Outdoor Structures?
Absolutely. We expertly integrate new construction with existing decks, patios, and fences to create a cohesive, harmonious outdoor space.
What Makes Pacific Fence Different From Other Contractors?
Our extensive experience, superior craftsmanship, deep local knowledge, comprehensive service approach, and solid 3-year warranty set us apart.
Is Outdoor Construction a Good Investment for My Property?
Absolutely. Well-designed outdoor spaces significantly enhance property value, curb appeal, and your overall quality of life.
Can You Handle Sloped or Challenging Terrain?
Certainly, we specialize in hillside properties, expertly building retaining walls, multi-level decks, and staircases that work with your land's natural characteristics.
Do You Offer Maintenance Services?
Yes. We offer deck refinishing, railing repairs, and seasonal inspections to keep your outdoor structures performing at their peak.
Residential Gates
Do You Install Pedestrian and Driveway Gates?
We install gates to match your newly installed fence, or as a standalone project. We can work with various gate dimensions and designs.
Can You Integrate an Arbor Into a Gate Installation?
Arbors are a great addition to a new gate because they further beautify your project while providing support and strength to gate posts.
I’d Like to Select My Own Gate Hinges and Latches. Can You Work With That?
We are open to client requests and will objectively evaluate any requests. While we utilize heavy-duty, high-quality hardware, we understand that other options exist and are happy to explore them.